How to Use Review Agent: Complete Guide

Step 1: Sign up (it's free!)

Head to our sign-up page and grab your free account. Just need the basics:

• Your work email
• Business name
• A secure password

Source: Review Agent Official Documentation, 2025-07-16

Step 2: Email Verification

After registration, check your email for a verification link. This step is required to activate your account and access all platform features.

Step 3: Access Your Dashboard

Once verified, log in to access your personalized dashboard where you can manage all review-related activities and configure your AI settings.

Supported Platforms

Review Agent currently integrates with these major review platforms:

Source: Review Agent Platform Documentation, verified 2025-07-16

Connection Process

1. Navigate to the "Platform Integrations" section in your dashboard
2. Select the platform you want to connect (e.g., Google Reviews)
3. Authorize Review Agent through the platform's official OAuth system
4. Verify the connection by checking the status indicator

All connections use secure, read-only API access to protect your data and comply with platform policies.

Brand Voice Settings

Configure how your AI responses should sound:

• Tone: Professional, Friendly, Casual, or Formal
• Language Style: Simple, Detailed, or Conversational
• Response Length: Brief, Standard, or Detailed

Response Templates

Create and manage templates for common review scenarios:

• Positive review responses
• Negative review responses
• Neutral review responses
• Specific issue responses (e.g., service complaints)

Pro Tip: Set up templates for your most common situations – happy guests, small complaints, and major issues. Saves even more time!

Automatic Response Generation

The AI response process works in three steps:

1. Analysis: AI analyzes the review content, sentiment, and key issues
2. Generation: Creates a personalized response based on your brand settings
3. Review: You can edit, approve, or regenerate the response before posting

AI Technology: Our AI generates personalized responses by analyzing review sentiment, context, and tone to create appropriate replies.

Chrome Extension Usage

For quick responses directly on review platforms:

1. Install the Review Agent Chrome extension
2. Navigate to your reviews on any supported platform
3. Highlight the review text you want to respond to
4. Click the Review Agent icon to generate a response
5. Edit if needed and post directly

Key Performance Metrics

Review Agent provides these analysis features:

• Sentiment Analysis: Understanding customer emotions and satisfaction
• Review Volume Trends: Tracking review patterns over time
• Customer Insights: Key themes and feedback patterns
• Platform Comparison: Comparative analysis across review sites

Best Practice: Consistent response to reviews helps build customer trust and demonstrates engagement with customer feedback.

Response Best Practices

• Respond Quickly: Aim for responses within 24 hours
• Personalize: Always address the reviewer by name when possible
• Stay Professional: Maintain a professional tone even for negative reviews
• Show Appreciation: Thank customers for taking time to leave feedback
• Address Issues: Acknowledge specific problems and offer solutions

Expert Validation: These practices are based on analysis of 50,000+ successful review interactions and recommendations from hospitality industry experts.

Continuous Improvement

Regularly optimize your review management strategy:

1. Review analytics monthly to identify trends
2. Update AI settings based on customer feedback
3. Test new response templates with A/B testing
4. Monitor competitor response strategies
5. Adjust brand voice settings as your business evolves